Refund policy
RETURNS:
There is a 3-day window in which you must contact us to report a problem. We have a "no return policy", due to items being made to order. If there is a problem or issue with the item, due to the company's error-we will make it right. We will offer a store credit or replacement item.
To be eligible for an store credit/replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt of proof of purchase.
To start an store credit/replacement, you can contact us at sassysunflowercompany@gmail.com. We will discuss how to proceed to make things right. Items sent back to us without first requesting a return will not be accepted.
You can always contact me for any exchange questions at sassysunflowercompany@gmail.com.
Cancel My Order?
Orders may not be cancelled once placed, due to the nature of the business "made to order". Although it is rare if your order contains items that may be on backorder-you will be contacted immediately to determine if you prefer to wait or make a different choice. If an item(s) is on backorder and you have order multiple items, you will be contacted in regards of how to proceed forward. (i.e. do you want to wait until all items are ready or ship out what is ready, and ship out backordered items as soon as they become available.
Damages and Issues
We work very hard to guarantee only the best for you! However, we do know that mistakes happen and sometimes we are guilty of them! f you receive an item with a defect do not worry, we will fix it! Please do the following:
- Notify us within 3-days of receiving the item
- When notifying us, please attach photos of the defect with your email
- Please allow 1-2 business days for us to respond to your email.
- Holiday themed merchandise may not be returned after the holiday for any reason
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item (replacement).We will notify you once we've received and inspected your return, and let you know if your exchange has been approved. If approved, we will start to work asap on your replacement item. Please remember it can take up to 2 weeks to receive your replacement.
